How it's delivered
Solo founder operates as the human concierge — manually researches and pre-vets Austin experiences (restaurants, spa days, live music, art walks, theater), texts each member one curated outing per month via personal SMS or WhatsApp, includes venue name, date, time, one photo, and a Stripe payment link for the booking fee; founder personally handles all confirmations and calendar holds using a shared Google Sheet as the CRM
How it scales
0-10 members: founder does everything manually to learn preference patterns → 10-30 members: hire one part-time Austin-based experience scout on hourly contract to source and vet new venues → 30-75 members: build a simple Typeform intake + Notion database to batch-personalize outings by member taste profile → 75+ members: migrate to a lightweight app or Memberful-based portal with SMS automation via Twilio, and negotiate block-booking rates with Austin venues for margin improvement
Key bottleneck
Founder time is the hard ceiling — each member outing requires research, booking, confirmation, and a personalized text, which caps personal capacity at roughly 25-30 active members before quality degrades or response time slips; the moment curation feels templated rather than personal, the core value proposition collapses
Platform
Revenue collected via Stripe recurring subscriptions; communication via SMS or WhatsApp Business; experience inventory tracked in Google Sheets or Airtable; venue discovery sourced from Do512, Austin Chronicle, Eventbrite, and direct venue relationships; no proprietary tech required in v1